If you cannot uninstall SkyKick Outlook Assistant directly from the desktop, you can firstly try to uninstall it manually with Windows Add/ Remove utility: (For Windows 7 users)Click Start, and then go to Control Panel. For Windows XP users; Click Uninstall a program (Windows 7)or Add or Remove Programs(Windows XP). Can anyone advice me why Avast keeps blocking a download of the Skykick Outlook Assistant (SKOA) from Comcast Business? I need it in order to migrate my e-mail from old version of Outlook into Office 365.
9 Click to navigate Start Customer Info Office 365 Review Accounts Settings DNS Final Review Enter your customer s address and the automated discovery service will start. Choose if you d like SkyKick to provision a new O365 tenant, or provide credentials to an existing one. Make end-user experience seamless by choosing from recommended communication and password collection options. Review order details, confirm migration date, and Place Order.
Provide password of active mailbox. SkyKick discovers source server and validates connectivity. Review on-demand discovery of system and configure migration plan. Select option for zerodowntime DNS move: Full Automation, Partial, or Self-Service 8 10 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Enter an address of any user on the primary business domain, and SkyKick will discover key information about the customer s environment to help you sell and plan the migration project. What information do I need in the? Any active user s address and password on their current system.
Office 365 credentials (only if customer already has an Office 365 account) Domain Registrar credentials (optional) Will anything I do in the affect my customer s system? There will be no impact to the customer s source environment while using the. Need more help? Click Help next to your name at the top of each step for answers to specific FAQ s SkyKick supports partners 24 x 5 via and phone support. 9 Click the Help link at the top of the for useful information and FAQ s about each step. 11 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Provide basic information about your customer so you can save your progress and return at your convenience. What does Provider mean?
SkyKick automatically detects the customer s current service. Self / Co-Located indicates that their current server likely resides on premise rather than hosted online.
What are the basic requirements for migration? Typically, any system which allows users to access their remotely via webmail.
Why does SkyKick need the customer s information? This information is being used to help you track the project once it is underway. Your progress is saved so you can pick up where you left off. Will this person be notified when I click Next Step? The company being migrated will not receive any communications until the order is placed after Final Review. What is happening in the Source System step?
Enter Password for any active (non-test) user on any mail system. The will automatically verify source server connectivity and then discover the infrastructure. The source system will be unaffected when you hit Connect or Next Step. 10 Click the Help link at the top of the for useful information and FAQ s about each step. 12 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Once a connection has been made, the SMB Planner shows you additional information about the source server.
This allows you to check to ensure that the connection was made as expected and is using the expected protocol. What is a URI, and how do I find it? In most cases, SkyKick automatically discovers this address. A URI is a Uniform Resource Identifier. It is a unique address for a server, page or endpoint. For the purposes of a migration, the URI is the connection point which the SkyKick application will use to access mailbox data from the source server.
What are good steps for troubleshooting connection, if necessary? Entering in server information is not required in most situations. To troubleshoot, verify the credentials successfully log in to a mailbox at the customer s source.
If this person s username is different than the address, click Show Settings and type the exact login username In Show Settings, you can also manually provide connection settings to the source server (if needed). 11 Click the Help link at the top of the for useful information and FAQ s about each step. 13 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Choose to either provide a pre-existing destination Office 365 tenant, or have SkyKick provision one from scratch. If I have a pre-existing O365 tenant, what O365 credentials do I provide? Global admin credentials are required.
Credentials are only required if the customer has an Office 365 account already provisioned as a destination for the migration, such as with Microsoft Open, EA, or Office 365 trial. Can existing O365 admin credentials be provided later? You can proceed through the next steps of the web planner and return to this step prior to placing order on Final Review step. Will SkyKick buy more licenses if they are already procured through Microsoft? No, SkyKick will detect and use any Office 365 Licenses already present in the destination Office 365 tenant. Alternatively, SkyKick can automatically purchase the correct licenses on your behalf. What is an O365 tenant domain?
An Office 365 Tenant Domain is a free internal domain that Microsoft provides which is unique to each O365 account. It follows the format of tenantname.onmicrosoft.com. Microsoft will not allow an Office 365 tenant domain to be used if it is already taken.
SkyKick checks tenant domain availability against Microsoft s database. Note: The tenant domain is visible to users inside the organization who are licensed with SharePoint and cannot be changed, so it is important to confirm this detail early in the planning process. 12 Click the Help link at the top of the for useful information and FAQ s about each step. 14 Start Customer Info Office 365 Review Accounts Settings DNS Final Review SkyKick displays the mail system architecture and details that have been automatically discovered.
Overview The Review Accounts step is one of the key planning phases where What s a Migration Date? You and your customer can compare licenses, add and remove users, and customize your migration. The Migration Date is the day and time the mail flow will switch to Office 365 and the end users will begin using Office 365. Licensing: Select the appropriate licenses in context of the users commonly known as the Cutover Date.
Staged migrations are 2. Add or remove users, aliases, and DG s 3. Public Folder & Shared Mailbox memberships: Add/Edit access info also available in the Enterprise Web Planner. The Migration Date can be changed at any time. Can I import/export users via Excel?
Fancy mode: Configure advanced migration operations by separating mail routing from data migration 5. Bulk Fancy Mode: Select large numbers of users to change domains, username format and other actions across many An export of the migration plan is available on the Final Review step. Import of information into the Web Planner is not supported due to the breadth of migration options available. What do SkyKick migration fees apply to?
Users in one acti Migration fees apply to any entity where data is being 6. Additional Information in the Learning Center migrated to Office 365 including Mailboxes, top-level Public Folders and Shared Mailboxes. 13 Click the Help link at the top of the for useful information and FAQ s about each step.
15 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Select when and how you want to communicate with end-users about the upcoming migration. Standard Hands-Free In the Settings step SkyKick will present one of two paths which are available based on your customer s environment: 1.
Standard SkyKick Migration: End users provide credentials for migration and download the via simple automated communications and secure URL web form. Hands-Free Migration: No end-user action required. For environments that have the Password Sync feature of DirSync and Source-Side Impersonation enabled. Access to source mailboxes is facilitated by Source-Side Impersonation and the is deployed via centralized MSI deployment technology such as Group Policy or Windows Intune. 14 Click the Help link at the top of the for useful information and FAQ s about each step. 16 Start Customer Info Office 365 Review Accounts Settings DNS Final Review SkyKick has 3 different DNS options to suit your customers needs. How does SkyKick s DNS automation work?
In this planning step, choose from 3 DNS options. Fully Automated Partially Automated Manual If you re choosing an option which involves Skykick automation, SkyKick s technology ensures that no DNS services are affected in the course of the migration project.
The Manual option will generate instructions for you to make the requisite DNS changes at appropriate times. 15 Click the Help link at the top of the for useful information and FAQ s about each step. 17 Start Customer Info Office 365 Review Accounts Settings DNS Final Review Review the information and choices you ve made in the Planner. You can edit dates as well as export a summary of your order to an Excel spreadsheet.
Can I still edit my migration plan? Click on a previous step and you can make the appropriate changes. Alternatively, even after clicking Place Order, you can make changes to your migration plan up to 4 hours prior to the Migration Date. What happens after clicking Place Order? Once you click Place Order the migration project will begin.
Depending on how you have configured the migration this may include creating the O365 tenant, creating mailboxes and purchasing or assigning O365 plans, ing end users, and beginning to migrate data. Whose billing information is required on this step? If you ve indicated you d like SkyKick to provision Office 365 licenses in the Office 365 step, you will be prompted to enter your customer s billing information. This will be used to create the O365 tenant account and set up Office 365 license subscriptions with Microsoft under the Advisor model. You the partner will receive POR fees for all O365 licenses provisioned by SkyKick automation.
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Note: If you provided credentials to an Office 365 account (Open, EA, etc), then you will not be prompted for customer billing info. You will have access to the Migration Tracker where you have the control to monitor progress and make changes to the migration plan up to 4 hours prior to the Migration Date. A technical description of the Migration Process can be found here, or for answers to more Frequently Asked Questions visit the Learning Center. 16 Click the Help link at the top of the for useful information and FAQ s about each step.
18 17 19 Account Sync Server Sync DNS Sync provisions the Office 365 account and assigns licenses to users according to the migration plan created in the Web Planner. It even assigns POR and Delegated Admin access. SkyKick syncs the data before, during, and after the cutover date virtually eliminating data migration risks and ensuring a fast, flexible, and easy migration. DNS Sync manages the Office 365 domain redelegation process, accelerates the DNS propagation across the Internet, and is optimized to ensure zero downtime. If required, you can perform the DNS changes manually at the system-selected times within the DNS settings page.
Account Sync Overview Automatically setup and provision Office 365 tenant Provision licensed users, mailboxes, aliases, distribution groups, domains, shared mailboxes, and any advanced configurations Configures Display Names the way end users want Mailboxes provisioned in advance and automatically activated on-domain. Allows pre-migration of data and other preparatory measures. Ability to specify all addresses to follow same format. If my customer s Office 365 mailboxes are already created and licensed, does SkyKick detect them? Yes, SkyKick s technology was designed to provision O365 from scratch, or to pick up where you left off. Does SkyKick provision trial licenses in Office 365? SkyKick no longer provisions trial licenses for customers for several reasons which adversely impact the customer.
If E3 trial licenses already are available in the tenant, and you ve indicated in the SkyKick web planner that those mailboxes are using E3, SkyKick will use the existing trial licenses on the appropriate users. Can we wait until the final cutover to have SkyKick procure and assign the O365 licenses? To ensure a safe transition, SkyKick provisions mailboxes completely as soon as possible to avoid complications around provisioning delays. Additionally, licenses are required to premigrate settings & data into the O365 mailboxes.
19 21 SkyKick Server Sync Technology Without SkyKick, data migration tools can offer a series of migration passes which can be time consuming to manage and result in data loss for end users. Without Skykick Initial Migration Pass Initial Migration Pass 2 Initial Migration Pass 3 Final Pass Data Loss Data Loss Data Loss SkyKick Automated full-fidelity data sync - pre and post cutover Pre-migration for reduced risk. No data loss. Full fidelity, meeting invite details. Automated Management. 25 Key Features Desktop readiness / remediation Hands-free Profile creation PST re-attach Autocomplete migration/remediation Local settings Overnight data sync / bandwidth efficient Partner monitoring / Alerts Group deploy or end-user install 32-bit/64-bit check and auto-upgrade Pre-Migration Verifies Office version and Operating System are healthy and compatible with Office 365 Patches Outlook to ensure connection to Office 365 Pre-Creates a new Outlook Profile which will connect to O365 at the migration date and time. Pre-Checks connection between new profile and Office 365, displaying any problems as an Alert in your SkyKick Portal.
Migrates & repairs NK2/X500/Autocomplete values. Re-attaches any other offline.pst files from the old Outlook profile. At migration, switches the default Outlook Profile to the new one, and connects it to Office 26 How Does Work?
Password Collection Install Desktop Readiness Switch to O365 Standard Hands Free (No end-user involvement) User receives communication to enter current username and password (secure userspecific URL) Partner provides admin password with Source-Side Impersonation rights to all source mailboxes. Available for Exchange and Google sources. User downloads, installs and signs in using the current and password. Partner installs the via MSI (e.g. Group Policy).
No end-user involvement required to install or login. OA scans the desktop for updates, patches and performs a dress rehearsal prior to the migration.
OA automatically switches Outlook profile, connects to O365, copies local data and settings. 25 27 Step 1: Standard and Hands-Free Partners often coordinate a quick heads up to all users on the migration plan prior to this first automated communication. Can these automated communications be customized? Until then, these s are branded with the Logo you ve uploaded in your SkyKick Portal, and are written as if the is from you. Is the automated communication really effective for end-users? These communication were written not just by SkyKick, but also edited over time with feedback & suggestions from thousands of partners and their customers. As a result, Click-through success rate is typically over 75% within the first 48 hours of a migration project.
What if users don t need OA? If you ve indicated in the Web Planner that you would not like to offer OA to any of the users, when they click Start, they will be taken to a landing page which does not mention or offer download of OA. 26 Click the Help link at the top of the for useful information and FAQ s about each step. 28 Step 2: Standard Only The end-user provides basic information like Username and Password. What if users don t know their password?
Remember you have full visibility on which users have not successfully submitted their passwords. You can assist them in doing so, or alternatively, many partners will reset the user s source password and submit it themselves via the SkyKick Portal. 27 Click the Help link at the top of the for useful information and FAQ s about each step. 29 Step 3: Standard Only The end-user is prompted to install OA which is then available in the System Tray.
How big is the download? OA is about 20MB, and should take under 10 seconds to download. Can users download OA on multiple machines?
Absolutely, no additional fees apply. What happens if end user has not download OA in time for the migration? Users can download OA even post-migration to have Outlook reconfigured. Also all the end users receive an prior to the cutover instructing them how to check webmail in Office 365. So if OA is not an option for them, they know how to access their via OWA. Remember, in most cases OA configures Outlook, but Server Sync migrates the core data.
More Info 28 Click the Help link at the top of the for useful information and FAQ s about each step. 30 Step 4: Standard Only The end-user re-confirms credentials locally on their device. Why does OA require the user s password if the user just provided it? The OA download is generic and available to everyone in the migration project. The password is provided in order for the user to prove that this is their computer. Is OA white-label available? OA is un-branded for the time being.
Users do not see the word SkyKick. What are the requirements for OA? Outlook on Windows (no thin clients or terminal servers). Must have.net Framework 4.0 (or newer) FULLY installed before downloading OA. Local Administrator rights are required to download and install OA.
29 Click the Help link at the top of the for useful information and FAQ s about each step. 31 Step 5: Standard and Hands-Free Users with more than one Outlook Profile select which one is primary. Can SkyKick automatically detect the default profile? OA has built-in logic to avoid prompting the user for which Profile they d like to copy settings from.
Approximately 15% of all users migrated with SkyKick receive this prompt. Why does the user have to indicate which profile they use? OA will create a brand new profile which will become the default profile at the migration time. In addition to data migrated via Server Sync, OA will supplement that migration by migrating other data and settings which reside exclusively on the machine. Refer to What We Migrate chart for more information. 30 Click the Help link at the top of the for useful information and FAQ s about each step.
34 Step 8: Standard and Hands-Free The assistant will confirm migration success for each user. Each user will receive a final with specific instructions on how to configure their mobile devices with their new O365 credentials. 33 Click the Help link at the top of the for useful information and FAQ s about each step. 35 34 36 Although the application does the heavy lifting, it s not set and forget. The is your command center for you migration projects.
The provides you and your team a single place to PROACTIVELY track, monitor the status and make changes to your project to ensure a smooth and successful project. ALERTS MIGRATION TRACKER MANAGE MONITOR Real-time notifications of the things you need to know and take action on. Status overview of the key project phases and stats. Manage the customer s migration date, add/ modify/delete accounts, aliases, DGs, Shared Mailboxes, Public Folders. Monitor the status of your project and generate reports on-demand 35 37 Alerts Real-time notifications of the things you need to know and take action on. The Alert feature notifies you in real time when SkyKick discovers information you should be aware of, either advisory or critical level.
This allows you to be prepared for anything well in advance of the migration date. Quickly read, take action, or archive a single alert or auto-archive all similar alerts with the same issue Alerts are accessible via the Dashboard, Alerts Page, Project Overview Page, Account Page, and User Detail page.
38 Alerts The information on the Alerts Page includes: The status icon for each alert indicating issue severity Critical (Red) - issues can block the migration and put it on hold Advisory (Yellow) - issues for your information only Click on the Alert Title to see a detailed description of the issue The Actions column lets you take action on the alert: Complete Alert - When you complete an alert you are notifying the system that the situation has been resolved. Archive Alert - When you Archive an Alert you are notifying the system that the situation should be ignored. Auto-Archive Alert - When you Auto-Archive an Alert you are notifying the system to Archive all Alerts of the same type, now and in the future alerts for this project only. Alert - Send a notification to someone to follow-up or take action. Do nothing - the Alert will remain in Active Status and be visible throughout the as a reminder to take action.
Note: If you accidentally take the wrong action, you can Undo that Action in the Status Notification Area at the top of the page. 37 39 Migration Dashboard & Tracker Status overview of the key project phases and stats. The Dashboard is your home page that gives you a quick summary view of all of your In Progress projects including Alerts, Migration Tracker and Activities. The Migration tracker has two types of information: 1. Color coded icons which summarize the status of that stage 2.
A count of the total accounts involved in each stage and the number which are complete. You can click on the counts to see a detailed view of which mailboxes are not yet complete Column Definitions O365 Setup: indicates the status of tenant and mailboxes provisioning.
Password: Shows how many source mailboxes SkyKick has access to OA Status: The number of end-users who have successfully installed OA. Sync: AKA Initial Sync. This is a pre-migration of data into Office 365. DNS: Indicates if DNS preparations are on-track. Final Sync: AKA Migration Date, is when mail flow is switched over to Office 40 Manage Toggling Plan in the top right of the Accounts tab will allow you to make changes to the migration. On this screen, you have control over the project to make changes that were available in the Migration Planner: Manage the customer s migration date Add/modify/delete accounts Edit Aliases, Distribution Groups Adjust Shared Mailboxes & Public Folders access Change domains and address format org-wide. Etc) Please note: Making these changes can have ripple effects on other areas of the migration.
For safety reasons, there is a deliberate delay between making changes in this interface and SkyKick s workflow initializing to make the change within Office 365. Can I change Office 365 licenses? Not editable at this step because the other licenses may need to be cancelled, and Microsoft requires that the Partner of Record call Microsoft to request this. 39 41 Monitor Monitor your order status with real-time progress updates on individual mailboxes, public folders, shared mailboxes, distribution groups and domains. Source Access Validate if the credentials used help access source mailbox and move source server mailbox data to Office 365. Note: if a user is out of the office before or during a migration and cannot provide their password information, it will not delay the rest of the organization s migration.
The last in this user s mailbox will let them know their company has changed system, and instruct them to simply provide their credentials and an ondemand migration will begin immediately. Download (Y/N) - Indicates if was downloaded, installed, and signed-in to. OA installs are important to track, as it reduces support calls for you, reduces company impact for the POC, and provides the best experience for end users. Sync Status (%) - This will indicate how much of server side data has synced to Office 365 prior to the migration date. If a user s mailbox is not 100% (e.g.
Late password), Server Sync will ensure the final sync gets 100% at migration time. Note: The maximum numer of concurrent migrations defaults at 8 and is adjustable. Final Sync Status (%) - This will indicate how much of final server side data we have synced to Office 365 after the migration date. Includes the mailbox True Up step. SKOA Complete - The number of computers with that have had local settings migrated and are successfully connected to Office 42 Pricing & Project Profitability SkyKick pricing is a per mailbox charge and is designed to increase your project profitability.
Without SkyKick White labeled. Bill your customer for the migration project on your terms. Profit 10% 100% through partner.
Typically partners do not to resell SkyKick, but use SkyKick to reduce labor costs, increase migration project efficiency, and grow profitability No Risk. It s free to use all components of Migration Suite. SkyKick does not charge until after the cutover to Office 365. Projects can be cancelled at any time prior to MX record flip.
Revenue Labor Example (US List Pricing Shown) How much does SkyKick Migration Suite cost? On a per-project basis, $50 for first 50 mailboxes and $30 above 50 mailboxes (Additional discounts are available through Disti) With SkyKick Profit 50% How much should I charge customers for migrations where we use SkyKick? Typically, we see partners pricing $100 - $200 per mailbox for deals under 50 seats and $80 - $120 per mailbox for 100 mailbox deals.
How much time should I budget? Partners typically save 90% of effort. First few migrations 4-5 hours; Seasoned partners tell us good rule of thumb is 2 hrs or less per 25 seats How much does SkyKick Data-Only cost? $10 through disti ($12 for non-disti affiliation) Revenue Labor & Licenses Project Profitability: Partners tell us that project margins can increase anywhere from 25% to 300%. You are also assigned as POR on the account for additional revenue (Advisor model).